Navigating today’s complex healthcare system can be challenging. Historically, the burden has fallen to consumers to find their way through the maze, with “single-point solutions” creating an essentially disconnected care journey. Whether it’s finding a physician, scheduling appointments, or managing follow-up care, this approach has tended to produce less-than-satisfactory outcomes and patient experiences.
Customer Evolution is convinced that the same kinds of quality, consumer experiences that exist in non-healthcare markets – such as when applying for a mortgage or buying a car – should also exist in healthcare. A cutting-edge, healthcare services innovator, Customer…Read more